博彩汇娱乐网站-线路检测_欢迎您

how to make a complaint

We have been assessing the technical competence of contractors for over 60 years and we take our assessment procedures very seriously. Our aim is to ensure installation work is done to the highest industry standards by reputable contractors. 

However, should you be in the unfortunate position of needing to make a complaint about one of our contractors, you will find that our complaints resolution process will be equally robust and fair.
 

• Read about our complaints resolution process and our code of conduct
• Gather as much evidence as you can about the work done
• Fill in our Complaints Form and email it to complaints@certsure.com or alternatively call us on 01582 539036 to discuss your options
• Once we have received your completed complaints form, you will be contacted by the customer relations team.

The complaints resolution process is a 3 step process:

1. Talk to the contractor - always raise your concerns with the contractor first to give them an opportunity to resolve the problem.
2. Talk to us - if you cannot resolve the problem with the contractor, contact us. We will need you to supply details of your complaint for us to review.
3. Our resolution process - will be activated for complaints that are within our scope.

For more information about each of these stages, please click here for more details.